Managed IT Services
ISO/IEC 20000-1
The CertifyNow approach:
Service management based on systematic logic:
Clearly defined service objectives
Integrated rather than isolated processes
Clear roles and escalation structures
KPI-based performance management
Audit-ready and sustainable
ISO 20000 as a Management System for high-performance IT Services.
We develop integrated service management systems with clearly defined responsibilities, measurable performance and long-term implementation.
IT Service Management as a control system
Service Governance & Role Model
Risk-based implementation in accordance with ISO/IEC 20000 – integrated, manageable and embedded in operations.
Risk-based implementation in accordance with ISO/IEC 20000 – integrated, manageable and embedded in operations.
ITSM Architecture & Integration
Incident, change, problem and service processes are combined to form an integrated management system.
Holistic service design
Effectiveness Assessment & Performance Review
Certification as a result – not as a goal
A functioning service management system leads to ISO 20000 certification – not the other way round.
Internal audits, KPI analyses and management reviews ensure consistent service quality.
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We analyse services, SLAs and interfaces – as the basis for a manageable service management system.
KPIs, service reports and management reviews make performance measurable and manageable.
Incident, change, problem and service processes are integrated in a structured manner and clearly assigned.
The SMS is being embedded into day-to-day operations – with transparent documentation and continuous improvement.
Service Analysis & Objective Definition
Process Architecture & Integration
Performance Management
Effectiveness & Audit Readiness
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Subtly integrating sustainability
Service processes are designed to take into account efficiency, resource use and long-term performance.
What effective service management achieves
Services are managed transparently
Risks and disruptions are systematically reduced
SLA targets are met in a measurable way
Decisions are based on reliable key performance indicators
Continuous improvement is embedded in day-to-day operations
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ISO 20000 is not an audit objective.
It is a management tool for controlling service quality.
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Sustainable management systems through clear structures.
CertifyNow
We support companies in setting up and operating management systems that work in everyday life – without unnecessary complexity.