IT Service Management

Comprehensive ITSM consulting for your company

With increasing demands on IT services, structured IT Service Management according to ISO/IEC 20000 becomes essential. It ensures efficient, sustainable, and CO₂-conscious processes that are continuously improved and seamlessly aligned.

Unique selling point 1:

Tailored solutions for your IT organization in line with ISO/IEC 20000.

Unique selling point 2:

Efficient process optimization with proven methods and technologies.

Unique selling point 3:

Support from analysis to certification – your trusted ITSM partner.

IT Service Management consulting

As a specialized consultancy for IT Service Management, we support you in optimizing your processes and implementing ISO/IEC 20000 requirements. Our goal: to improve service quality sustainably and CO₂-consciously and ensure efficient, resource-saving ITSM.

Our IT Service Management services

IT Service Manager

The IT Service Manager is key to successful ITSM in line with ISO/IEC 20000. We provide flexible support – as an external manager or through consulting and training – ensuring sustainable service quality.

We provide tailored IT Service Management consulting in line with ISO/IEC 20000 – from concept development to implementation and audits. With practical solutions, we establish an efficient, compliant, and sustainable ITSM in your organization.

Organisation of an ITSM

A holistic IT Service Management system is essential for future-oriented organizations. Whether as a turnkey solution or advisory support, we apply our expertise to establish an efficient, compliant, and sustainable ITSM in your company.

Service Management Concept

ITSM-Audit

Certification preparation

We design modern IT Service Management systems and prepare you for ISO/IEC 20000 audits with expert guidance. This ensures top service quality, continuous improvement, and sustainable processes.

Our IT Service Management consulting covers the full ISO/IEC 20000 audit process – from service analyses and training to reviews and external audits. This ensures your ITSM system is efficient, compliant, and sustainably improved.

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IT Service Management: Step by step to the right offer

Every company is unique – that’s why we design tailored ITSM systems based on ISO/IEC 20000 best practices. Get in touch to make your IT Service Management efficient, customized, and sustainable.

We will get in touch promptly to understand your ITSM goals – whether ISO/IEC 20000 certification, an industry-specific audit, or process optimization. Together, we select the right services, tailored to your requirements and budget.

After the needs analysis, you will quickly receive a tailored proposal. In a flexible meeting – on-site if desired – we present our team and methods and adapt the services to your specific IT Service Management requirements.

After the contract is awarded, our IT Service Management experts plan the first steps together with you. We create tailored ITSM solutions that align with ISO/IEC 20000 requirements as well as your company’s culture and objectives.

Specific initial consultation

Needs analysis

Individual offer

Consulting start

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Why you should rely on professional IT Service Management

Identify weaknesses – Detect ITSM risks before they escalate.

Apply strategies – Eliminate gaps effectively and proactively.

Build trust – Improve service quality and ensure sustainable customer confidence.

Handle crises – Act quickly and efficiently in critical cases to minimize impact.

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